Shipping policy

Shipping Policy

Every order from The Sign Room is custom printed to order in Bettendorf, Iowa. This policy explains our production times, shipping methods, and what to do if something arrives damaged.

Production Time

Production time is separate from shipping time. Most standard orders placed and proof-approved by 2:00 PM Central Time, Monday through Friday, go into production the next business day. Larger quantities, complex layouts, and orders requiring design work may need additional production time. We will let you know if your order needs longer.

Production times are estimates, not guarantees. Your order does not begin production until payment is received in full and any required proof has been approved.

Shipping Methods and Cost

Shipping cost is calculated at checkout based on the size, weight, and destination of your order. We ship via USPS, UPS, and FedEx and select the carrier best suited to the size and weight of each order unless you request a specific carrier.

Oversized items such as large rigid signs and banners may ship freight or in multiple boxes. If your order requires a shipping method that cannot be quoted at checkout, we will contact you with options before shipping.

Transit Time

Once your order ships, transit time depends on the carrier and service level selected at checkout. Standard ground service within the continental United States typically takes 1 to 5 business days from our Bettendorf, Iowa facility.

All delivery dates are estimates provided by the carrier and are not guaranteed. We are not responsible for delays caused by carriers, weather, customs processing, incorrect addresses, or other events outside our control.

Tracking

You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility. Please allow up to 24 hours for tracking to update with the carrier.

Shipping Addresses

You are responsible for providing a complete and accurate shipping address. We ship to the address entered at checkout. If a package is returned to us or delayed because of an incorrect or incomplete address, you are responsible for any additional shipping charges to reship the order. We are not able to reroute a package once it has been picked up by the carrier.

We ship to residential and commercial addresses, as well as PO Boxes and APO/FPO addresses where carrier service allows.

International Shipping

We ship internationally to select countries. International orders may be subject to customs duties, import taxes, and brokerage fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient. Customs processing can add unpredictable time to delivery, and we have no control over these delays.

Risk of Loss

Title and risk of loss pass to you once we transfer your order to the carrier.

Damaged or Lost Shipments

If your order arrives damaged, contact us within 7 days of delivery at orders@thesignroom.us with your order number, a photo of the damaged item, and a photo of the packaging it arrived in. Please keep all original packaging until the claim is resolved, since carriers often require it for inspection.

If tracking shows your order was delivered but you cannot locate it, check with neighbors and building management first, then contact us and we will help open a carrier investigation.

We stand behind every order we produce. If a shipment is damaged or lost in transit, we will reprint and reship your order or issue a refund, whichever you prefer. See our Refund Policy for full details.

Local Pickup

Local pickup from our Bettendorf, Iowa shop is available by arrangement. Contact us before placing your order if you would like to pick up rather than ship.

Questions

The Sign Room
Bettendorf, Iowa
Phone: 563-265-2743
Email: orders@thesignroom.us
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time